Privacy Policy
Introduction
We value your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, and protect your information.
Information We Collect
Personal Data: Name, email address, phone number, shipping and billing addresses, payment information.
Usage Data: IP address, browser type, access times, pages viewed, and your browsing habits on our site.
Cookies: We use cookies to enhance user experience, personalize content, and analyze website traffic.
How We Use Your Information
Order Processing: To process and deliver your orders, including sending order confirmations and updates.
Communication: To send updates, promotional content, and respond to inquiries.
Improvement: To improve our website, products, services, and customer experience.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal data to outside parties except for trusted partners who assist us in operating our website, conducting our business, and servicing you, so long as those parties agree to keep this information confidential.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. All transactions are processed through a secure payment gateway provider and are not stored or processed on our servers.
Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at [contact email].
Terms and Conditions
Introduction
These terms and conditions govern your use of our website and services. By using our website, you accept these terms in full.
Use of Services
Eligibility: You must be at least 18 years old to use our services.
Account Responsibility: You are responsible for maintaining the confidentiality of your account and password.
Prohibited Activities: You agree not to use our services for any unlawful or prohibited activities.
Intellectual Property
All content on our website, including text, graphics, logos, and software, is the property of DermaSatva and is protected by copyright laws.
Limitation of Liability
Our services and products are provided "as is" without any warranties or guarantees. We are not liable for any damages arising from the use of our services or products.
Changes to Terms
We reserve the right to modify these terms at any time. Your continued use of the website constitutes acceptance of the new terms.
Cancellation and Refund Policy
Cancellation
Order Cancellations: You can cancel your order before it is shipped. Once the order is shipped, cancellation is not possible.
Subscription Services: You can cancel your subscription at any time. The cancellation will take effect at the end of the current billing cycle.
Refunds
Eligibility: Refunds are available for products that are defective, damaged, or not as described. Refund requests must be made within 30 days of receipt.
Process: To request a refund, please contact our customer support with your order details. Refunds will be processed within 7-10 business days after the returned product is received and inspected.
Payment and Refund for Payment Gateway
Payment
Methods: We accept various payment methods including credit/debit cards, PayPal, and other online payment gateways.
Security: All payments are processed securely through our payment gateway provider. We do not store any payment information on our servers.
Refunds
Conditions: Refunds are granted under specific conditions as outlined in our Cancellation and Refund Policy.
Procedure: Refunds through the payment gateway will be processed according to the gateway’s terms and may take up to 7-10 business days to reflect in your account.
Disputes
Resolution: In case of any disputes related to payments, please contact our support team. We will work towards resolving the issue promptly.
For further information or any queries, please contact us at admin@dermasatva.com .
Express Delivery Service
Delivery within 0 - 7 days of order
